• Apply the principles of knowledge management 
• Build teams to achieve goals and objectives   
• Create and manage an environment that promotes innovation
• Develop, implement and evaluate an operational plan  
• Devise and apply strategies to establish and maintain workplace relationships 
• Formulate recommendations for a change process 
• Lead people development and talent management 
• Manage a diverse work force to add value 
• Monitor and evaluate team members against performance standards 
• Monitor, assess and manage risk 
• Select and coach first line managers

• Analyse leadership and related theories in a work context
• Apply a systems approach to decision making
• Apply mathematical analysis to economic and financial information.
• Apply the principles of ethics to improve organisational culture 
• Develop, implement and evaluate a project plan 
• Manage the finances of a unit 
• Use communication techniques effectively

• Interpret and manage conflicts within the workplace .
• Apply the principles and concepts of emotional intelligence to the management of self and others 
• Evaluate current practices against best practice
• Manage and improve communication processes in a function
• Develop and implement a strategy and action plans for a team, department or division 
• Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit 
• Monitor team members and measure effectiveness of performance 
• Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 
• Recognise areas in need of change, make recommendations and implement change in the team, department or division